Human resource directors and managers, development officers and quality assurance officers.

Officers from National and County Governments responsible for sections and service delivery units.

Officers from National and County Governments responsible for sections and service delivery units. Includes officers in charge of front office, office administrative services, public communication, HR...

Officers in technical cadres in the Public, private and NGO sectors responsible for delivery of services to customers.

Officers who wish to be trained as CSE Quality Standard Assessors/Auditors in the Public Service, Private Sector and NGOs.

All officers working at the frontline desks or counters in Huduma Centres and any other customer facing departments. Customer care officers from MDACs, NGOs and private sector.