Officers responsible for customer engagement in National and County government, as well as Non-governmental organizations.

Leaders in the national and county governments, and the Judiciary in Kenya. Public communication and information officers (Civil Service Grade 6 or its equivalent) and above.

Senior officers, protocol officers, event managers, Front office staff, and other interested persons.

Officers responsible for preparation of reports.

Officers in public and private sector organizations responsible for chairing or taking minutes in meetings.

All employees in the public service.